Technology and routines at the individual and organizational level

Individuals and teams in organizations often interact in settings where technical aspects prevail. In such settings, routines serve to improve efficiency throughout the organization. Recent technology that focuses on the interaction of humans and machines often ignores routines as an inherent human trait, and the literature on routines and organizational learning widely ignores technology thus far. This workshop contributes to a better understanding of the role that routines play in technology, particularly for making machines smarter and their interaction more frequent and intelligent. Simultaneously, this workshop sheds more light on the question of how technology infl uences routines in organizations. This workshop combines both perspectives and fosters discussions between experts from different fields. Basic research questions: What differentiates routines from rigid scripted behaviour? How do routines develop? What influences their development and how can they change? Are routines beneficial for individuals and organizations or not?